Politique de remboursement

 

Due to hygiene and safety reasons, all intimate products, personal care items, opened, used, unsealed, or removed-from-packaging products are final sale and cannot be returned or exchanged.

We do not accept returns or exchanges unless the item arrives damaged, defective, incorrect, or not as described.

Any issue with a damaged, defective, incorrect, or not-as-described item must be reported within 0,5 hours of delivery. The customer must provide clear photos or videos of the product, original packaging, shipping box, and any seals.

Before shipment, all items are inspected and documented.

We reserve the right to refuse any return if the product has been opened, used, unsealed, removed from its original packaging, damaged after delivery, or is not in its original condition.

If a claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

Refunds are issued only after the claim is reviewed and approved.